#HotelTechClinic - Value of data in unprecedented times
Learn how data is helping hotels identify opportunities and risks during these unprecedented times. Bounce-back from Covid-19 with the right level of insight and business intelligence to improve performance and commercial opportunities in the market In this live Q&A understand how you can utilise existing data and ensure you are responding to growth signals in the market to improve bookings, conversions and revenue. Why are hotels that use data outperforming the market What insights can create a competitive advantage How to prepare your hotel for business intelligence What data will enable you to improve performance Speakers: Michael McCartan, Director, Prym Solutions - sponsor and organiser Mario Bellinzona, CCO, bd4travel Nadine Bottcher, Senior Product Manager, OTA Insight Michael Grove, MD, HotStats Apo Demirtas, CEO, Intelligent Hospitality Stephen Burke, SVP Travel, Sciant Check out the other #HotelTechClinic series and Hotelier's Voice on www.travelmarket.life
#HotelTechClinic - Pricing data in unprecedented times
In this episode we speak with Nadine Boettcher, Senior Product Manager at OTA Insight as we discuss the data points for price decision making at a time when historical data points don't give the insight needed to optimise market position and competitiveness. We look at the data sources to be considering, and how to bring the team together to react to market changes, and what this means to the revenue management role in hotels. Check out our webinar #hoteltechclinic The value of data in unprecedented times, where Nadine gives her views with 4 other data specialists.
Hotelier's Voice – Robert Marusi, Turtle Bay Resort, improving fortunes with business intelligence
In this episode we speak to the chief commercial officer for Turtle Bay Resort, Robert Marusi, previously of Hamilton Beach Resort a Fairmount Hotel Bermuda, 5star Pelican Hill Resort – he now looks after the 400 room Turtle Bay Resort on 1300 acres of land with a organic sustainable farm, spa, golf courses, and beaches. Robert has taken Turtle Bay Report and like the previous resorts taking it on a fast-paced journey to digitalisation moving its PMS to Opera Cloud, replacing the sales and catering platform, while implementing Amadeus Advanced, Salesforce Cloud. For Robert it’s all about customer acquisition and the need to look at metric differently. Read the full article
#HotelTechClinic - Teaser - The value of data in unprecedented times
A live Q&A to understand how you can utilise existing data and ensure you are responding to growth signals in the market to improve bookings, conversions and revenue. Why do hotels need data driven insight? What insights can create a competitive advantage How to prepare your hotel for business intelligence What data will enable you to improve performance SPEAKERS Michael McCartan, Director, Prym Solutions - Sponsor and Organiser Mario Bellinzona, CCO, bd4travel Michael Grove, MD, HotStats Apo Demirtas, CEO, Intelligent Hospitality Stephen Burke, SVP Travel, Sciant Nadine Bottcher Senior Product Manager, OTA Insight HOST Ryan Haynes, director Haynes MarComs/TravelMarket.Life Networking breakout sessions - following the Q&A we will host a 30-minute networking session where you will have the opportunity to chat with other attendees and speakers. In speed-networking style, you’ll be in 5-minute breakout sessions. To help us moderate the conversation please post your question in advance and mark it for the attention of a specific speaker or the group in general. Reply to this email or send your questions to firstname.lastname@example.org. This event has been kindly sponsored by Prym Solution, a global hospitality software company specialising in business intelligence, forecasting and budgeting, booking automation, guest and staff communications and housekeeping operations.
Hotelier's Voice – Thibault Catala, The Revenue Management Tech Stack
In this episode we speak with Thibault Catala of Catala Consulting, a revenue manager by trade with a background at IHG and Four Seasons, he talks us through his approach to developing the revenue management strategy starting with the tech stack. We talk about his choice of systems, and what he did at The Eccleston Square Hotel London , London. “Tech is one of the key elements in the hotel structure and if it’s done correctly they can improve productivity, gain stronger revenue and develop market share,” says Thibault. Thibault first begins with an audit and review of the existing tech stack to ensure they are fully optimised. There are three key pillars for the hotel, according to Thibault. Property Management System (PMS) which he uses Apaelo and Mews, Revenue Management System (RMS) for which he uses Atomize, Pace, Duetto, or IDEAs, and channel manager. We discuss how they come to procurement decisions; “No one solution fits all, it all depends on needs and requirements. It depends on the hotel type, they don’t have same budget, requirements and needs, however it’s a main shift for hotels to leave legacy, and chance to try different approaches with cloud-based systems.” Read full article.https://www.travelmarket.life/post/hotelier-s-voice-thibault-catala-the-revenue-management-tech-stack http://www.catalaconsulting.co.uk/
#HotelTechClinic - Business intelligence when data is the new oil
In this episode we speak with Apo Demirtas, founder of Intelligent Hospitality to explore the world of business intelligence and how this is changing with more readily available data and the importance of accessing real-time information to respond to live market changes. With the markets going through stormy weather, hoteliers need a navigator to help them through - therefore business intelligence will enable them to make more insightful decisions that reflect their business goals.
Hotelier's Voice - Michael Reynolds, Maximise Revenue changing PMS in 7 days
In this episode we speak with Michael Reynolds, a revenue and hotel tech consultant with Maximise Revenue who has worked with chains including Village hotels, easy hotels PLC as well as independent properties. For Michael it’s about moving away from legacy systems to maximise revenue, optimise system performance and processes and enable hotels to be more savvy. As part of his Procurement research, Michael said “following experience and having to research new systems in the past, I knew the main players but wanted to look at up and coming providers to see the opportunities. It was a tick box exercise, with one main criteria being an Open API, to continue linking more and more to it. We quickly discarded a few PMS for this reason. Then a quick demo, to see how easy it is to use and how quick to onboard. It was done during lockdown, so was a very lastminute idea and we knew we had to turn it around asap. In 6 weeks of lockdown we did this all remotely and completed the installation.” Read the full article
Hotelier’s Voice - Jayson Heron-Smith, Cordiz Hotel NZ and a unified guest platform
In this episode we speak with Director of Sales & Marketing, Jayson Heron-Smith, at Cordis Hotels Auckland New Zealand part of Langham Hospitality which has had a big technology focus this year. Jayson talks us through the focus they’ve had on the tech stack and why they’ve made such grand investments for the future of the property. Included in the list is Data Protection, upgrades and system changes to F&B reservations systems, a new unified guest platform including marketing databases, an online gifting platform plus a new sales & catering (Delphi) platform, as well as new data tools from the likes of Travelclick, STR & OTA insight to access additional insights. Jayson looks after the 400-room Cordis which is in the process of expanding to 640 rooms with additional function space, and is the biggest hotel in New Zealand. A high priority in the global environment, Cordis is taking guest data and privacy seriously, especially since it is a luxury hotel chain and with the expectation on them that they will protect people’s information. Read the full article
Urban Living Webinar: The apartment and hotel room of the future
Find out more about Flywire: https://www.flywire.com/ As building techniques and technologies advance concurrently with new ways of living and working, how will the hotel room and apartment of the future evolve to become more efficient, user friendly and sustainable? The discussion will cover architecture and design; materials; operations; amenities; technology, sustainability and more. Panelists: • Dylan Sutton, international business development manager, Tuya Smart • Hilary Lancaster, CEO, Fusion Interiors Group • Craig Patterson, director – hotel openings, design & technical services, Cycas Hospitality • Robin Keates, director of forward funded delivery, Grainger
What's the future of Central London?
In partnership with the Central London Alliance (CLA), IHM held its latest event - What’s the future of Central London? - at The Skyline London, Tower Suites by Blue Orchid Hotels. Here's a snippet of the discussion and key themes. From left to right: Alexander Jan, chief economic advisor at London Property Alliance, as well as chair of Central District Alliance and Hatton Garden Business Improvement District; Baroness Claire Fox, director and founder of Academy of Ideas; Tony Matharu, chairman of the CLA; Richard Burge, CEO of London Chamber of Commerce. Joe Dromey, director of Central London Forward, attended virtually.
The moratorium extension - what does it mean for landlords and tenants
Sponsored by Watson Farley & Williams: https://www.wfw.com/ The UK government has announced the extension of a forfeiture moratorium first introduced in April 2020 until 25 March 2022. The BBC reports that, during this period, retail and hospitality businesses have amassed £5bn in rental debt. This measure means that landlords will be unable to evict their commercial tenants for another 9 months for these rent arrears. Plans have also been announced for a binding arbitration scheme to resolve disputes between landlords and commercial tenants. Discover: Lessons learnt from how landlords and tenants have collaborated during the crisis The nature of the deals being done between landlords and tenants The impact of CVAs and other restructuring measure The implications of the proposed arbitration scheme The future outlook Panellists: (Host) George Sell, Editor-in-chief at International Hospitality Media Dev Desai, Property Litigation Partner at Watson Farley & Williams Tony Milligan, Head of membership services, The Commercial Tenants Association David Sheen, Public Affairs Director, UKHospitality Robin Sheppard, President, Bespoke Hotels
Student accommodation - the next chapter
Series sponsored by res:harmonics: https://www.resharmonics.com/ Session sponsored by Commscope: https://www.commscope.com/ruckus/ The PBSA sector has seen a surge of investor interest during the pandemic with players as diverse as Barings and Ascott Residence Trust making their first forays in to the market. What are the latest trends in student accommodation design, marketing, investment and operations? Panellists: Brian Welsh, head of student, Roundhill Capital Tarek Jumah, COO, Southern Grove/Future Generation Rebecca Shafran, associate director, research, BNP Paribas Real Estate Craig Bryant, strategy and business development director, Fresh
We're ready ULF promo new dates
https://www.urbanlivingfestival.com/ 26-27 OCTOBER, TOBACCO DOCK, LONDON JOIN INDUSTRY COLLEAGUES AND DO BUSINESS AT OUR FIRST 'LIVE' IN-PERSON EVENT FOR 2021. BE PART OF THE HOSPITALITY AND REAL ESTATE RECOVERY. EXPLORE WHAT THE NEW NORMAL LOOKS LIKE AT THE FESTIVAL OF IDEAS.
Urban Living Webinars
E&Ftv - Edwards & Finn
Awaze UK - David Groves, Head of Revenue Management
The Future of Staycation Revenue Management Welcome back to another episode of E&Ftv. This week we are joined by the David Groves, Head of Revenue Management at Awaze. David and I discussed: - The Awaze recruitment campaign - Developments with Awaze over the last year - The partnership between Awaze and Edwards & Finn - Why Awaze is such an exciting business to work for now more than ever! If you enjoy the episode please like, share and leave a comment below. If you, like David want to appear on a future episode contact me via DM or email email@example.com
Hotel Collective and BCV Partnership
Hotel Collective and BCV Partnership We’re so exciting for our exclusive partnership with BCV to provide hospitality clients in the UK and wider Europe media content creation to be used for social media platforms and websites. We’ve already seen great success and we’re really looking forward for what is to come and what we”re going to be able to achieve as a team!
James Cannon, Director of Sales - Guestline
Can you have too much tech? Welcome back to another episode of E&Ftv. This week we are joined by the brilliant James Cannon, Director of Sales at Guestline. James and I discussed: - His background, current role and what Guestline does - His hobby in piloting and how it relates to our industry - Innovation in the hospitality tech world - Can you have too much tech and where does it end - Exciting developments for Guestline going forward If you enjoy the episode please like, share and leave a comment below. If you, like James want to appear on a future episode contact me via DM or email firstname.lastname@example.org
People on Property: 2 Clermont Victoria - Jonathon Liu, Director of Revenue & Marketing
The People on Property Series Episode 2! We’re travelling across the UK and recording episodes on property, talking to commercial and operational leaders and of course taking tours of some beautiful properties and modern corporate offices. We’re celebrating all of you in my network that have been and are opening their doors over the coming weeks and months. For this episode we are at The Clermont Victoria talking to my good friend Jonathon Liu. I’m thrilled to share that Duetto, one the worlds leading Revenue Management system providers has sponsored this series. They, like me beleive in spreading the positivity about our indusrty getting back on it’s feet! This is also in partnership with Raizup. As many of you know, I’m also a Chapter Leader for UK&I at Raizup (ex WHTT) who again feel that this series is a great opportunity to give our industry boost and focus on the future! Make sure you’re subscribed to the YouTube channel and don’t forget to like and comment!
David O’Connor - Hospitality Sales Leader
If We Are In This Together, Help Those In Need Please LIKE/COMMENT/SHARE This is the twelfth episode of "The Candidates On The Market" initiative. Today we are joined by my good friend David O’Connor who is currently on the market. David and I discuss: - His career to date - What his experience has been like on the market - How he’ kept motivated during these difficult times - His view of the industry over the next two/three years Edwards & Finn is giving candidates that are currently on the market the chance to promote themselves to potential employers and give them the platform they deserve to be heard. If you, like David, want to appear on the show and promote yourself to potential employers or you know someone who would benefit from joining us please COMMENT below and/or send us an email on email@example.com
Sarah Duncan, Founder - Sleeping Lion
“What’s Your Problem With Revenue Management?” Welcome back to another episode of E&Ftv. This week we are joined by the awesome Sarah Duncan, Founder of Sleeping Lion. Sarah and I discussed: - Her background and what Sleeping Lion does - The lack of ethics within revenue management - Why hospitality should be focused on changing practises - The first and second editions of her book - Exciting developments for Sleeping Lion going forward If you enjoy the episode please like, share and leave a comment below. If you, like Sarah want to appear on a future episode contact me via DM or email firstname.lastname@example.org
People on Property: 1 Clermont, Charing Cross - Jonathon Liu, Director of Revenue & Marketing
The People on Property Series Episode 1! We’re travelling across the UK and recording episodes on property, talking to commercial and operational leaders and of course taking tours of some beautiful properties and modern corporate offices. We’re celebrating all of you in my network that have been and are opening their doors over the coming weeks and months. For this episode we are at The Clermont Charing Cross talking to my good friend Jonathon Liu. I’m thrilled to share that Duetto, one the worlds leading Revenue Management system providers has sponsored this series. They, like me beleive in spreading the positivity about our indusrty getting back on it’s feet! This is also in partnership with Raizup. As many of you know, I’m also a Chapter Leader for UK&I at Raizup (ex WHTT) who again feel that this series is a great opportunity to give our industry boost and focus on the future! Make sure you’re subscribed to the YouTube channel and don’t forget to like and comment!
Yona Heyward and Barry Winter - Heyward Group
The Anti Consultant Consultancy?! Welcome back to another episode of E&Ftv. This week we are joined by my very good friends Yona Heyward, Learning & Development Director and Barry Winter, Head of Performance & Partnerships from Heyward Group. Yona, Barry and I discussed: - The businesses rebranding - New and exciting offerings from the business - New team members and a brand new scope of clients - What the future holds for Heyward Group Heyward Group Website - https://heyward.group If you enjoy the episode please like, share and leave a comment below. If you, like Yona and Barry want to appear on a future episode contact me via DM or email email@example.com
E&F TV - Speaking with Commercial Leaders
The quest for the ultimate travel retailing experience
As cross-border travel picks up and airlines and channels vie for customers, many are accelerating efforts to modernize their customer experience. To do that many are focusing on creating a shopping environment that offers the same ease, transparency and personalization that consumers have come to expect from more traditional retail brands – and doing so requires a mix of technologies and content strategies. More than 400 airlines and 100 sales channels use solutions from ATPCO for their brands’ shopping experience. At the company’s Elevate Summit, PhocusWire senior reporter Mitra Sorrells moderated a panel on "The quest for the ultimate retailing experience” to dig into what’s currently happening and what is in the works for the future. Participants include Anthony Salomone, director of product at Kayak, Rob Brown, senior director of B2B strategy and services at Southwest Airlines, and Tye Radcliffe, vice president of product strategy at Accelya. Hear how these companies are using technology to improve the shopping experience, the role of NDC in retailing, and what’s coming next regarding things such as artificial intelligence and self-sovereign identity.
PhocusWire Pulse: Rentals On The Rise - Following the money: The state of short-term rental startups
Pete Comeau, managing director at Phocuswright, with a research presentation during the PhocusWire Pulse: Rentals On The Rise event. The session was titled: "Following the money: The state of short-term rental startups" More details: TBC PhocusWire: https://www.phocuswire.com Phocuswright: https://www.phocuswright.com
PhocusWire Pulse: Rentals On The Rise - Imagining a new world for rentals
Steve Naito, CEO at AnyPlace, speaks with Kevin May of PhocusWire during the PhocusWire Pulse: Rentals On The Rise event. The session was titled: "Imagining a new world for rentals" More details: TBC PhocusWire: https://www.phocuswire.com Phocuswright: https://www.phocuswright.com
PhocusWire Pulse: Rentals On The Rise - Change is everywhere
Jacqueline Nunley, senior industry advisor for travel and hospitality at Salesforce, speaks with Kevin May of PhocusWire during the PhocusWire Pulse: Rentals On The Rise event. The session was titled: "Change is everywhere" More details: TBC PhocusWire: https://www.phocuswire.com Phocuswright: https://www.phocuswright.com
PhocusWire Pulse: Rentals On The Rise - Sizing up the market as a newbie
Ritesh Raj, chief operating officer at CuddlyNest, speaks with Kevin May of PhocusWire during the PhocusWire Pulse: Rentals On The Rise event. The session was titled: "Sizing up the market as a newbie" More details: TBC PhocusWire: https://www.phocuswire.com Phocuswright: https://www.phocuswright.com
PhocusWire Pulse: Rentals On The Rise - Tech’s vital role in a sector’s ascendency
Vanessa de Souza Lage, co-founder and chief marketing officer at RentalsUnited, speaks with Jill Menze of PhocusWire during the PhocusWire Pulse: Rentals On The Rise event. The session was titled: "Tech’s vital role in a sector’s ascendency" More details: TBC PhocusWire: https://www.phocuswire.com Phocuswright: https://www.phocuswright.com
PhocusWire Pulse: Rentals On The Rise - The niche opportunity
Melissa Fortenberry, VP of product at RVShare, speaks with Mitra Sorrells of PhocusWire during the PhocusWire Pulse: Rentals On The Rise event. The session was titled: "The niche opportunity" More details: TBC PhocusWire: https://www.phocuswire.com Phocuswright: https://www.phocuswright.com
PhocusWire Pulse: Rentals On The Rise - The Big Picture in alternative accommodation
Drew Patterson, executive chairman of Transparent, speaks with Kevin May of PhocusWire during the PhocusWire Pulse: Rentals On The Rise event. The session was titled: "The Big Picture in alternative accommodation" More details: TBC PhocusWire: https://www.phocuswire.com Phocuswright: https://www.phocuswright.com
The loyalty dilemma: Flexible bookings vs subscription
Sponsored by: Cvent: https://www.cvent.com/uk Operto Guest Technologies: https://operto.com/ Hotels have long leveraged loyalty programs to attract and convert returning customers. As the travel marketplace became unpredictable, services were adapted and new booking models emerged. This webinar will explore post-pandemic traveller demands and how loyalty is being redefined. You will learn: • Whether the introduction of flexible cancellation policies will remain in place long-term • What travellers are reassured by when booking a trip, and how this differs between leisure and business guests • Has the value of loyalty points been diminished by the pandemic? What do travellers now value? • The uptake in subscription products and packages, and how this is helping business to recover Richard Valtr, founder, Mews James Bland, director, BVA BDRC Thomas Magnuson, CEO, Magnuson Hotels Jeri Salazar, VP of loyalty, Preferred Hotels & Resorts Ali Powell, CEO, Commercial Acceleration
Charles Oak, The Londoner, on reputation and recruitment
BHN sits down with Charles Oak, hotel director of The Londoner, to talk about establishing reputation, taking a new hotel to market during a pandemic, and how the industry can tackle the staffing crisis. The Londoner, owned by Edwardian Hotels London, is part of Preferred Hotels & Resorts' Legend collection.
The comeback of events – are you ready?
Boutique Hotel News in partnership with Cvent In-person events are beginning to return, and with them a whole host of new considerations and demands. This webinar will explore the best practices for planning, organising and hosting events within hotels. You will learn: • Actual and forecasted MICE business and how to prepare for the return of events • How to give planners and attendees more confidence to attend in-person events • Strategies for attracting and capturing bookings – how can this process be improved? • The procedures needed to ensure guest and staff safety pre, during and post-event Trailblazers joining the discussion will be: Matthew Walkling, business development executive, Cvent Yvette Thirlwell, events and group sales manager, The Grand Hotel York Elena Attanasio, event director, Independent Hotel Show Richard Waddington, chair, Event Marketing Association
IHIF 2021: Adela Cristea, Radisson Hotel Group
BHN speaks to Adela Cristea, VP of business development for the UK and Ireland at Radisson Hotel Group, about the group’s serviced apartment development pipeline, investor prospects for the segment, as well as hotel owner’s interest in mixed-use projects. Filmed at the International Hospitality Investment Forum (IHIF).
Reshaping the owner-operator relationship
Cvent Connect takes place 5-6 October and will offer both in-person and virtual experiences. Special Present for BHN Webinar Attendees: 50% off for Live Attendees: 50CCE21: https://www.cventconnect.com/event/f1f35a49-3a7d-427d-b9a7-8ee9c7ecdb8c/summary Operto Guest Technologies: https://operto.com/ The pandemic has forced many owners and operators to negotiate payments, grant concessions and restructure leases. As a result, new models are emerging. This webinar will explore what’s been most effective in reaching mutual agreements with a look to the future. You will learn: • Understanding how landlords and tenants are now collaborating. What personal/professional qualities helped the situation? • How are leases being restructured in response to changing requirements • How can owners protect investment with flexible lease structures – what are the benefits and risks • Advice for operators and owners as legal restrictions fall away Trailblazers joining the discussion will be: - Gerard Nolan, managing director, Gerard Nolan & Partners - Felicity Jones, partner, Watson Farley and Williams - David Orr, CEO, Resident Hotels - Rustom Vickers, head of franchise development EMEA, Choice Hotels
F&B and the future of delivery
[sponsored by Operto Guest Technologies and Bizzon] Find out more about Operto: https://operto.com/ Find out more about Bizzon: https://www.bizzon.com/ Food and beverage sales have provided ancillary revenue whilst occupancies are low, with many operators pivoting to an online and/or delivery model to support business. This webinar will explore what the future holds for on and off-site hotel dining. You will learn: • The systems and processes developed to support delivery and takeaway services. How long will these be kept in place? • How to retain relevance and a competitive edge on the F&B scene • Demand for digital services vs the value of eating out. What are the projected forecasts for F&B departments • Will on-property kitchens be fundamental in the next three years? Trailblazers joining the discussion will be: Dominic Child, VP sales, Bizzon Robert Thompson, CEO, Angevin & Co Mark Greenaway, chef patron, Grazing by Mark Greenaway Ben Purton, executive chef, Thyme and Plaice