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Hosted by BHN editor – hospitality, Eloise Hanson. Sponsored by Agilysys & Ruckus Staffing shortages, rising costs, and the pressure to meet guest expectations is presenting a challenge for running hotels smoothly. Some hotels are embracing smart technology, using connected devices and systems to streamline operations, personalise guest experiences, and boost efficiency. This webinar will delve deeper into how IoT platforms can transform hotel management. We discovered: • How smart technology can automate tasks and predict maintenance needs • An overview of customer-facing and back-of-house sensors to measure data • What insights can be tracked and leveraged for personalised guest experiences • How costs associated with IoT platforms translates to the bottom line Thanks to our esteemed panelist: • Vibhu Gaind, chief information officer, RBH Hospitality • Steven Bronken, Global director of hospitality, Ruckus Networks • Sem Schuurkes, co-founder, CityHub • Kadi Saadlo, co-founder and CEO, Hotelbuddy

Hosted by BHN editor – hospitality, Eloise Hanson. Sponsored by Guestline Distribution strategies have at once expanded and become more complex as new platforms launch. By embracing an omnichannel approach, hotel teams can meet the diverse booking preferences of guests in order to drive higher conversion rates. This webinar will provide an overview of the benefits of integrated distribution tech-stack for better efficiency, and how to simplify your distribution strategy and take advantage of these new technologies and booking channels. You will discover: • Identifying the latest distribution channels for reaching your target audience • How to optimise your hotel’s presence on new platforms • Smart pricing strategies to maximise revenue across different channels • Leveraging guest data to personalise marketing campaigns Learn more from: • Chris Jones, senior product manager, Guestline • Natalie Reiter, director of revenue management, RoomPriceGenie • Nick Willison, founder and MD, Enigma RM

Hosted by BHN editor – hospitality, Eloise Hanson. Sponsored by Agilysys Global inflation is forecasted by IMF to decline steadily to 5.9 per cent in 2024 and 4.5 per cent in 2025. Core inflation is generally projected to decline more gradually. With the cost of capital remaining high as a wall of loans comes to mature, this webinar will explore how hotel owners and operators can secure obtainable refinancing terms. You will discover: • How to prepare for a valuation to refinance your hotel • The role of traditional and alternative lenders • Negotiation tactics for securing favourable terms • Outlook on transaction volume and cap rate trends Learn more from: • Philippe Ward, independent consultant • Gary Harden, director - corporate debt advisory, Christie Finance • Dan Wood, partner, Hawsons • Lior Junger, VP hotel financing, Aareal Bank AG

BHN sits down with Preferred Travel Group’s CEO Lindsey Ueberroth to discover more about the changing needs of independent hoteliers, what trends will shape the industry over the next five years, and what to expect from PTG moving forwards. Filmed at the 2024 Preferred Global Conference at EPIC SANA Lisboa Hotel.

Supported by the Institute of Hospitality. This year, the UK government is set to triple civil penalties (up to £60,0000) for employers who hire illegal workers. The consequences can range from having sponsor licences revoked to five years imprisonment. This webinar will explore what hospitality employers can expect from the new legislation, and how best to ensure responsible recruitment practices. You will discover: • An overview of legislative updates on modern slavery and what this means for the hotel industry • Tools and resources to engage and train employees • Due diligence requirements across supply chains • How to effectively deal with suspected or identified instances of modern slavery Learn more from: • Vandana Dass, managing director, Davenport Solicitors • Basel Jabri, head of human resources, Canopy by Hilton London City Hotel • Meenal Sachdev, director, Shiva Foundation

Hosted by editor, Paul Stevens. — English below — Bonjour, les réservations! Capter la demande étrangère pour l’été français. Animé par Paul Stevens, rédacteur en chef de STRz. Plus de 15 millions de visiteurs sont attendus dans la capitale française cet été pour assister à des événements dans toute la ville. Ce webinaire explorera comment attirer et convertir les voyageurs étrangers, en capitalisant sur les grands événements pour maximiser les revenus de votre propriété. Vous découvrirez: • Une mise à jour du marché sur les performances hôtelières dans la région EMEA. • Prévisions pour les réservations de chambres à Paris avant / pendant et après les Jeux Olympiques par rapport à Tokyo, Rio de Janeiro et Londres • Comment stimuler les réservations grâce à une stratégie marketing à long terme, en capitalisant sur les événements culturels pour les voyages à double fin • Optimisation de votre site web et de vos réseaux sociaux pour un public international, des barrières linguistiques aux options de paiement • Comment définir des tarifs compétitifs, tirer parti de la distribution sur les bonnes plateformes de réservation et proposer des forfaits de vacances personnalisés et lucratifs Pour en savoir plus, contactez: • Christina Choueifaty, senior account manager, STR • Pascal Donat, president, Valotel • Quentin Vuillin, Director of Sales EMEA, Duetto • Justine Le Clec’h, Director of Sales International & Leisure, Groupe Barrière — English — More than 15 million visitors are expected to head to the French capital this summer to watch events across the city. This webinar will explore how to attract and convert overseas travellers, capitalising on trending events to maximise on-property revenue. You will discover: • A market update on EMEA hotel performance. • Projections for Paris room night bookings pre / during and post Olympics v Tokyo v Rio de Janeiro v London • How to boost bookings with a long-term marketing strategy, capitalising on cultural events for dual-purpose trips • Optimising your website and social channels for international audiences, from language barriers to payment options • How to set competitive rates, leverage distribution to the right booking platforms, and offer tailored, lucrative packages Learn more from: • Christina Choueifaty, senior account manager, STR • Pascal Donat, president, Valotel • Quentin Vuillin, Director of Sales EMEA, Duetto • Justine Le Clec’h, Director of Sales International & Leisure, Groupe Barrière The webinar is be hosted in French with English captions during the webinar. For the English transcription of the webinar, click here: https://docs.google.com/document/d/1SWx8NRikx_eD8SUdrNe9YKqS_hem8opV/edit?usp=sharing&ouid=104962336656934903987&rtpof=true&sd=true

BHN editor Eloise Hanson sits down with Chris Hartley, CEO of Global Hotel Alliance, to learn more about how loyalty programs are evolving and the technology required to build data-rich platforms. Filmed at the InterContinental Berlin at the International Hospitality Investment Forum (IHIF).